Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food and nutritional supplements cannot be returned, unless unopened.
Additional non-returnable items:
Returns: To complete your return, we require a receipt or proof of purchase. For all returns, you will first need to contact our customer support team (firstname.lastname@example.org) to receive an advance return authorization. Note that merchandise cannot be returned without a prior authorization. If you receive a damaged or defective item, we will send you a replacement after you have returned the damaged or defective product. In certain circumstances, we may require you to send a photograph of the damaged product. We will pay any shipping or handling fees for replacement of items that are damaged or defective. Please do not send your purchase back to the manufacturer.
Refunds (if applicable): For refunds, you will need to contact us at email@example.com. Our customer care team will request some additional information, following which they will issue a return shipment authorization and provide the appropriate return shipment documentation. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Shipping: To return your product, you must contact firstname.lastname@example.org. Our customer care team will request some additional information, and then will provide the appropriate return shipment documentation. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. When returning an item, always include the tracking number provided to you. We don’t guarantee that we will receive your returned item.